Return & Refund Policy

Last Updated: June 27, 2026

Return Period
You have 30 calendar days from the date on which you physically receive your order to initiate a return. The return request must be submitted to our support team within this 30-day window. Requests submitted after the deadline will not be processed, and the item will be returned to you at your expense.

Eligibility Conditions
We accept returns exclusively for verifiable quality issues. A quality issue is defined as a manufacturing defect or damage that occurred before you received the item. To qualify, the item must meet all of the following requirements:

  • It has not been worn, washed, altered, or used in any way.
  • All original tags, hangtags, and protective packaging materials are still attached and undamaged.
  • The item is returned with its original dust bag or storage pouch, if provided.
  • The quality issue is clearly documented with photos submitted at the time of the return request.

Examples of qualifying quality issues include:

  • Broken or malfunctioning zippers, clasps, or buckles
  • Loose or unraveling stitching that affects structural integrity
  • Stains, discoloration, or material flaws that were not described in the product listing
  • Missing parts, such as a detachable strap or keychain that was advertised as included

We do not accept returns for the following reasons:

  • Change of mind after viewing the product in person
  • Personal preference regarding color, size, or style (unless the item received is materially different from what was ordered)
  • Minor variations in grain, texture, or shade that are inherent to the materials used
  • Damage caused by normal wear, misuse, or improper care after receipt

Items Not Eligible for Return
The following product categories are final sale and cannot be returned:

  • Gift cards and electronic gift vouchers
  • Items clearly marked as “Final Sale” or “Non‑Returnable” on the product page
  • Free promotional items or samples included with your order
  • Accessories such as keychains, charms, or cosmetic pouches if sold separately

Return Authorization Process
To initiate a return, you must follow this procedure:

  1. Send an email to our customer service address (found on our Contact page) with the subject line “Return Request – [Your Order Number]”.
  2. Include your full name, order number, and a detailed description of the quality issue.
  3. Attach at least two clear, well-lit photos showing the defect. Photos should be taken from different angles with good lighting so we can verify the problem.
  4. Our team will review your request and respond within 1 business day. If approved, you will receive a prepaid return shipping label and a Return Merchandise Authorization (RMA) number.
  5. Pack the item securely using the original shipping box if possible. Write the RMA number clearly on the outside of the package.
  6. Drop off the package at the carrier location specified on the prepaid label.

Return Shipping Cost
We provide a prepaid return shipping label for all approved quality-related returns. You are not required to pay any shipping costs to send the item back to us. If you choose to use a different shipping method or carrier than the one on our label, the cost will be your responsibility.

Return Address
All returns must be sent to the following physical address:
415 Halls Mill Rd,Shelbyville,TN 37160

Please ensure the package is addressed exactly as shown above. We are not responsible for items sent to the wrong address.

Restocking and Handling Fees
We do not charge any restocking fees, handling fees, or administrative fees on accepted returns. The refund amount will equal the full purchase price of the item, excluding any shipping costs (if applicable). Since we offer free shipping, there is no shipping deduction for most orders.

Inspection Upon Return
When your return package arrives at our facility, we will conduct a physical inspection of the returned item. This inspection verifies:

  • That the item matches the order description
  • That the reported quality issue exists and matches the photos provided
  • That the item has not been used or damaged after delivery

This inspection process typically takes 1 to 2 business days from the date the package is delivered to our return address.

Refund Processing
After the inspection is complete and the return is approved, we initiate a refund to the original payment method. The refund is processed within 1 to 2 business days after approval. You will receive an email confirmation once the refund has been issued.

Refund Posting Time
The time it takes for the refund to appear in your account depends on your payment provider:

  • For credit cards (Visa/MasterCard): 7 to 10 business days after we process the refund
  • For PayPal: typically 3 to 5 business days, depending on your bank
    If you do not see the refund after these timeframes, please first check with your bank or PayPal support. If they confirm no pending credit, contact us and we will provide the transaction receipt.

Partial Refunds
In certain cases, we may issue a partial refund rather than a full refund. Partial refunds are applied when:

  • The returned item shows signs of use or damage that occurred after delivery (a deduction may be applied)
  • The return package is missing original packaging or accessories
  • The quality issue is less severe than described, and we mutually agree on a partial compensation

You will be notified of any partial refund adjustment before it is processed.

Late Refund Inquiries
If 15 business days have passed since we confirmed refund approval and you still have not received the credit, please contact us with your order number and the email address used for the purchase. We will provide you with the refund transaction ID so you can trace it with your bank.

Exchange Options
We do not offer direct exchanges. If you wish to replace an item, you must return the original item following the procedure above and place a new order separately. This ensures faster processing for both transactions.