Shipping policy
Last Updated: June 27, 2026
Delivery Destinations
We currently limit order fulfillment to physical street addresses located within the 48 contiguous United States. This includes residential and commercial addresses. We do not process orders for delivery to Alaska, Hawaii, U.S. territories, military APO/FPO boxes, or freight forwarding addresses. Any order placed with one of these ineligible destinations will be canceled, and a full refund will be issued to the original payment method.
Order Preparation Period
After you submit an order and receive an automated order confirmation email, we begin preparing your shipment. The preparation phase includes inventory allocation, product inspection for visible flaws, secure wrapping, and label generation. This process typically takes 1 to 2 business days from the date of your order confirmation. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 3:00 PM Eastern Time will be counted as received on the next business day for processing purposes.
Transit Time
Once your package is handed off to the carrier, the estimated travel time to the delivery address is 4 to 6 business days. Please note that this is the carrier’s estimated transit window and does not include our preparation period. While we make every effort to ensure timely delivery, occasional delays may occur due to weather disruptions, high seasonal volume, carrier routing changes, or other factors beyond our control. We recommend placing orders at least one week before you actually need the item.
Shipping Charges
We apply a zero‑cost shipping policy to all orders. No minimum order value or special code is required to qualify for free shipping. The final price displayed at checkout includes no additional shipping fees. You will not be charged separately for delivery after your order has been placed.
Carrier Selection Method
We do not use a single designated carrier for all shipments. Instead, we select a suitable delivery partner from a rotating group of vetted carriers, including national providers and regional delivery networks. Our selection is based on the following factors:
- The specific zip code of the delivery address
- The weight and dimensions of the package
- Current service reliability data for each carrier in that region
- Cost efficiency and delivery speed balance
Every carrier we use is a registered, trackable service. We provide you with the carrier name and tracking number upon dispatch.
Tracking Information
An email containing your tracking number and a direct link to the carrier’s tracking portal will be sent to you as soon as your order leaves our facility. Please allow up to 12 hours for the tracking number to become active on the carrier’s system. If the tracking status does not update within 24 hours, we recommend contacting our support team for assistance.
Verification of Shipping Address
You are solely responsible for the accuracy of the shipping address you provide at checkout. We do not verify or modify addresses manually. If a package is returned to us because the address was incomplete, incorrectly formatted, or outdated, we will notify you via email. We can reship the package to a corrected address, but an additional shipping fee will be charged to cover the second delivery attempt. Refunds will not be issued for orders that are lost due to an incorrectly entered address.
Delivery Attempts and Unclaimed Packages
Carriers typically make multiple delivery attempts before returning a package to the sender. If you are not available at the time of delivery, the carrier may leave a notice or hold the package at a nearby pick-up location. You are responsible for picking up or rescheduling delivery within the carrier’s holding period. If a package is returned to us because it was unclaimed after multiple attempts, we will issue a refund for the product price only, minus a 15% restocking fee to cover return shipping and handling costs.
Risk of Loss After Delivery
Once the carrier’s tracking system indicates that your package has been delivered to the address you provided, ownership and responsibility for the package transfer to you. We cannot replace or refund orders that are reported as stolen or missing after delivery confirmation. If you believe your package was marked as delivered in error (for example, it was left at the wrong door), please contact the carrier directly with your tracking number to open a delivery investigation. We are happy to assist you with carrier claims but cannot guarantee a resolution.
Delayed Shipments
If we anticipate a significant delay in processing or shipping your order, we will contact you via email with an updated timeline. You have the option to wait for the delayed shipment or cancel the order for a full refund. Our customer service team is available to discuss alternative arrangements if needed.