Privacy policy
Last Updated: June 27, 2026
Information Categories We Collect
We gather two broad categories of information from our visitors and customers:
A. Personal Data You Voluntarily Provide
This includes information you enter when creating an account, placing an order, or contacting our support team. Specifically:
- Full legal name and preferred shipping name
- Billing and delivery addresses
- Email address (required for order confirmations)
- Phone number (optional but recommended for carrier communication)
- Payment method details (card type, last four digits, expiration date – processed by our payment gateway; full card numbers are never stored on our servers)
- Order history and preferences
B. Automatically Collected Usage Data
When you browse our website, we may automatically receive certain non‑personal information, including:
- IP address and approximate geolocation (city/state level)
- Browser type, version, and language setting
- Device type and operating system
- Pages visited, time spent on each page, and navigation patterns
- Referring URLs and search terms that led you to our site
- Cart contents and abandoned cart data
This data helps us understand how visitors interact with our site and allows us to improve the user experience.
Purpose of Data Processing
We use the collected data exclusively for the following operational and security purposes:
- Processing and fulfilling your orders accurately
- Providing order confirmations, tracking updates, and delivery notifications
- Resolving customer service inquiries, returns, and refunds
- Preventing fraudulent transactions and ensuring payment security
- Analyzing website traffic and performance to improve layout and functionality
- Personalizing your shopping experience (e.g., remembering cart items)
We do not use your data for automated decision‑making, profiling, or any purpose that significantly affects you without your explicit consent.
Sharing With Third Parties
We share your personal data with third parties only as necessary to fulfill your order and comply with legal obligations. The table below summarizes our data‑sharing practices:
| Recipient Type | Purpose | Data Shared |
|---|---|---|
| Shipping carriers | Transport and delivery | Name, address, phone, email (for tracking alerts) |
| Payment processors | Transaction authorization and settlement | Billing address, payment amount, encrypted card/account details |
| Email service provider | Order‑related communications | Email address, name, order number |
| Analytics provider | Website performance tracking | Aggregated usage data (IP address anonymized) |
We do not sell, rent, or trade your personal data to any third party for promotional or advertising purposes.
Data Security Measures
We take reasonable technical and administrative measures to protect your personal data from unauthorized access, loss, misuse, or alteration, including:
- SSL encryption on all pages that handle personal information (checkout, login, account management)
- Firewalls and intrusion detection systems
- Restricted internal access: only authorized staff with a legitimate business need can view customer data
- Regular security audits and updates to our software stack
While we strive to use commercially acceptable means to protect your data, no transmission method over the internet is 100% secure. We cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking tools for essential functionality and performance monitoring:
- Essential cookies: Keep your cart and login sessions active during browsing.
- Analytics cookies: Collect anonymous data about page views and click patterns to help us improve navigation.
- Functional cookies: Remember your preferences, such as previously viewed items.
You have the option to disable cookies in your browser settings. Please note that disabling essential cookies may affect your ability to complete a purchase or save cart items.
Your Privacy Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Ask us to update or correct inaccurate or incomplete data.
- Deletion: Request that we delete your personal data from our active systems, subject to legal retention requirements for tax and accounting records.
- Objection: Opt out of any future non‑essential communications.
To exercise any of these rights, send an email to our support address with the subject line “Privacy Request – [Your Email Address]”. We will respond within 15 business days.
Data Retention Period
We retain your personal data for as long as is necessary to fulfill the purposes outlined in this policy, including order fulfillment, customer support, and legal compliance. After a reasonable period of inactivity, we will either delete or anonymize your data. If you request deletion, we will honor your request unless we are legally required to retain the data for tax, accounting, or fraud prevention purposes.
Third‑Party Links
Our website may contain links to external websites operated by other parties. We are not responsible for the privacy practices, content, or security of these linked websites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website and services are directed toward individuals who are at least 18 years of age. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us. We will promptly delete such information.
Policy Updates
We reserve the right to revise this Privacy Policy periodically. The “Last Updated” date at the top of this page indicates when the most recent changes were made. We recommend that you check this page regularly to stay informed about how we protect your privacy.