Contact Us

Last Updated: June 27, 2026

Customer Service Schedule
Our customer support team operates during the following hours:
Monday through Friday, 9:00 AM – 6:00 PM Eastern Time (ET)

We are closed on Saturdays, Sundays, and all federal holidays recognized in the United States, including New Year’s Day, Independence Day, Thanksgiving, Christmas, and other observed holidays. Messages and inquiries received outside of these hours will be reviewed and handled on the next business day.

Primary Email Contact
For all order‑related questions, return requests, and policy inquiries, you may reach us at:
info@hobobaggshops.com

This email address is actively monitored during business hours. We aim to respond to all emails within 24 business hours. To help us process your request quickly, please include the following information in your email:

• Your full name and the email address used for the order

• Your order number (if applicable)

• A clear, concise description of your reason for contacting us

• For quality issues or damage: attach clear, focused photos showing the problem

Telephone Support
We offer telephone support for urgent matters and customers who prefer speaking directly.
Phone number: +1 215-292-1023

Please call us during our posted business hours. If you reach our voicemail, leave a message with:

• Your name and call‑back number

• Your order number

• A brief summary of your question
  We will return your call within the same business day, or at the start of the next business day if the call is placed after closing time.

Physical Office Address
Our business is physically located at:
415 Halls Mill Rd,Shelbyville,TN 37160

This is our administrative office and order fulfillment base. It is not a retail store, and we do not offer in‑person browsing, product pickup, or walk‑in customer service at this address. All returns must be sent to this address using the prepaid label provided through our return process.

Best Practices for Contacting Us
To ensure the fastest possible resolution, we recommend:

• For returns and refunds: Use email, as we need photos and documentation.

• For shipping/tracking: Email is preferred, but if the issue is urgent, phone calls are acceptable.

• For billing or payment: Email is best for verification and record‑keeping.

• For general inquiries: Either email or phone is fine.

Commitment to Response Quality
We do not use automated chatbots for customer support. Every inquiry is reviewed by a real person who understands your situation. If a question requires escalation or additional research, we will inform you of the expected timeline and keep you updated on progress.

Feedback and Complaints
We value your feedback. If you are dissatisfied with any aspect of our service, please let us know. We treat complaints seriously and will investigate each issue thoroughly. Our goal is to resolve concerns fairly and to improve our processes based on customer input.